F.A.Q.

What are your terms and conditions of purchase?

Dominique’s Jewelry desires to make every reasonable effort to maintain customer satisfaction by providing the highest level of service; however, no refunds, exchanges, or store credit are possible on custom-designed jewelry as these items are uniquely designed to meet the specific specifications of clients.  Also, for health and hygiene precautions no refunds, exchanges, or store credit are permissible for body jewelry items.  All other merchandise within 10 days of purchase can be, exchanged, or offered for store credit, but must be accompanied by sales receipt or invoice as proof of purchase.

Ultrasonic and steam cleaning provided complimentary on all jewelry purchases for life.

How do I return my order?

Our goal is to reach our customers expectations and satisfaction.
RETURN & EXCHANGE POLICY

At Dominique’s Jewelry. our number one priority is to keep all of our customers happy with all of their purchased merchandise. We will gladly accept returned jewelry merchandise, before the 10 day return policy Except Custom Jewelry (NO RETURN OR EXCHANGE ON CUSTOM OR MODIFIED JEWELRY). Unfortunately due to public health concerns and health department guidelines we are unable to return any body jewelry.

*Review return policy for additional details and applicable exceptions.
Do you have a Return Policy?

Yes we do, Dominique’s Jewelry has a 10-Day Money-Back Guarantee after the shipping date on every product you pay for EXCEPT Body Jewelry & Custom Designed Jewelry. If you are not satisfied with the product you can either 1) call us (661)299-6765. or email us at dominique.jewelry@sbcglobal.net and we will give you further instructions to receive your money back. All products must be returned along with the packaging material. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products (except body jewelry) Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee. Please note that this policy applies only to sales conducted and processed on-line at Dominique’s Jewelry website. Sales conducted at Dominique’s Jewelry retail location may have differing return and exchange policies which will be explained at point of sale by the associated sales representative.

NO RETURN ON CUSTOM DESIGNED JEWELRY OR BODY JEWELRY

We’re not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item (Broken or for an Exchange) please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will send you your product with FREE shipping if it is the FIRST time you return any items.

Shipping & Paying Methods:

Dominique’s Jewelry main purpose is to keep all of our customers satisfied with the best prices and shipping rates that no other company will give you. Please check out our shipping methods to find the most convenient one for you.

Shipping Method Shipping Charge Estimated Delivery Time
UPS Ground $15.00 5-7 Business Days
UPS 2nd Air $30.00 2 Business Days
UPS 3 Day Select $20.00 3 Business Days
UPS International $95.00 5-7 Business Days
ATTENTION Hawaii Customers: We cannot ship out ANY package via UPS Ground to Hawaii therefore we ask our customers to not select that option. The only shipping available for our customers in Hawaii is 2-Day. If you are prompted to select Ground Shipping, please select our 2-Day option to avoid an extra shipping charge.

ATTENTION International Customers: Please e-mail us to dominique.jewelry@sbcglobal.net if you think the charge of $75 with UPS it too much for your location. If you provide us with your address we will check with UPS and let you know within 24hrs if we can offer a lower shipping cost.

 

No order is guaranteed to be shipped out the same day it is placed due either they payment processing or other orders pending.
All orders are subject to 1-2 day shipping delay due to other order that have been placed, products may be back ordered or on hold for payment processing.
We will Not Combine any orders’ shipping. There will be NO exceptions made.
All Credit cards must be authorized and verified before your order can be processed which may take up to 24hrs.
You will receive an email with your tracking number once your order has been shipped out.
Every payment will be made in the United States Currency.
Dominique’s Jewelry accepts PayPal, Visa, Master Card, Discover and American Express.

Packaging and Return Instruction:
Send your return package back to Dominique’s Jewelry via the Post Office, UPS or other service. (We are not responsible for non receipt of returned merchandise.)
Include name, Order number and Item number(s) of enclosed merchandise.
Utilize the original packaging if possible and completely remove or cover the original shipping label.
(Please use a padded envelope or box if original shipping materials are not reusable. Items received damaged, unsealed or not in new condition will not be honored.)
Keep your shipping receipt until you have received exchanged item.

Shipping Your shipping/handling fee is determined by the package’s weight and destination.

Value is also determined for insurance purposes only. Some orders are shipped in multiple packages.
First time customers with payment method of COD will be shipped with ONLY UPS Ground.
No additional fees are charged except rates provided by UPS.
Shipping charge is automatically calculated at the time of check out.
Service charge of $9.00 will be applied to all C.O.D shipments.
We do not ship to APO/FPO, P.O Box addresses.
All shipment to overseas customers is responsible for taxes and custom duties.
Cut off time for delivery
All orders with shipping Method of Next Day, 2nd Day, and 3 Day is normally shipped on the same day and all orders with ground shipping method is shipped within 48 hours of order placed, if placed before 12:00P.M(PST) Monday through Friday upon availability of stock.

All orders are subject to approval by our verification dept.

We will notify you by phone or email should your order be delayed.

Shopping & Payment Shopping made simple and easier.

One cart is all you need for shopping at dominiquesjewelry.com

Browse by the categories or use advanced Search to find what you want. Select as many styles and items as you want.
You can get the shipping and handling fee for the items in your cart at any time by providing your USA zip code or destination country.
If you are interested in purchasing an item, click on the “Add to Cart” button. The item will be placed in your shopping cart. The quantity, description, stock availability, and price of each item in your cart will be displayed.
To make your purchase, enter the desired amount in the box labeled *Qty. You can change the quantities in your cart at any time, until you complete your shipping and billing information and receive an order confirmation number.
When you are ready to check out, and want to change the quantities in your cart, click on a box under Quantity and enter desired Qty. To remove an item in your cart, just simply click on remove button. After you have made all the changes you need, be sure to click on Update Cart to apply changes in you cart.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.